🧠The Invisible Thinking Traps in Hospitality: How Logical Fallacies Quietly Damage Service, Leadership & Decision-Making The hospitality industry is built on people. And wherever people exist: emotions exist assumptions exist biases exist Hotels, cafĂ©s, restaurants, and resorts often believe their biggest problems are: staffing costs competition guest complaints But many operational and leadership failures actually begin somewhere deeper: 👉 flawed thinking. In hospitality, decisions are made constantly: hiring decisions guest recovery decisions menu decisions pricing decisions team evaluations customer interactions And surprisingly often, those decisions are shaped not by logic— but by: emotional reasoning assumptions cognitive biases logical fallacies Research in behavioural psychology and organisational decision-making shows that cognitive biases significantly influence workplace judgement and service environments (Soprano et al., 2...
- Get link
- X
- Other Apps